FAQ
About Us
Q1: Are you a manufacturer or a trading company?
A1: We are a factory and have a dedicated trading department.
Q2: How long has your company been established?
A2: Our company was established in 2018 and has been operating for 7 years.
Products & Quality
Q3: What is the quality of your products?
A3: Our products have passed multiple international certifications, are exported to many countries, and are reliable in quality.
Customization & Services
Q4: Can we customize?
A4: Yes, we can customize according to your requirements.
Delivery & Logistics
Q5: What is the delivery time?
A5: Stock items: 15 days; bulk production: 30 days.
Payment & Warranty
Q6: What are the payment terms?
A6: We accept various payment methods including T/T, L/C, and D/P. Typically, we require a 90% deposit in advance and the remaining 10% balance to be paid before shipment.
Q7: How long is the warranty period?
A7: Our standard warranty period is one year.
Export & Market
Q8: Which countries do you export to?
A8: Our products are exported to almost all countries with mineral resources.
Q9: What is the proportion of your products exported?
A9: 60% of our products are exported worldwide.